tb44 Responsible Gaming

1. Why Responsible Gaming Matters

Gambling is a popular leisure activity enjoyed by millions of people in Bangladesh and around the world. For most players, betting on cricket matches during the BPL or IPL, spinning slots, or playing live casino games is a fun and controlled pastime. However, tb44 recognises that for a small number of individuals gambling can develop into a compulsive behaviour that negatively affects finances, relationships, mental health, and overall wellbeing.

tb44's responsible gaming programme exists to ensure that every player has the knowledge, tools, and support they need to keep gambling in its proper place — as entertainment, not a solution to financial problems or emotional stress. We believe that a sustainable, trustworthy platform looks after its players first, and that means making responsible gaming resources just as prominent as the games themselves.

Responsible gaming at tb44 is not an afterthought. It is embedded in our platform design, our customer support training, our account management systems, and our marketing practices. We do not target vulnerable individuals, and we do not encourage players to chase losses or to gamble beyond their means.

2. 18+ Age Restriction

tb44 operates a strict 18+ age policy with no exceptions. Gambling by persons under the age of 18 is strictly prohibited on this platform. We employ multiple layers of age verification to enforce this requirement:

• Registration declaration: All users must confirm their date of birth at the point of registration and declare that they are 18 years of age or older.
• KYC verification: Before any withdrawal is processed, players must submit valid government-issued identification — such as a National ID card or passport — confirming their age and identity.
• Suspicious activity review: Our compliance team reviews accounts that display patterns suggestive of underage use and may request additional verification at any time.
• Immediate account closure: If we determine that an account holder is under 18, the account will be closed immediately, all balances forfeited, and the matter reported as required.

Protecting Young People in Your Household

If you share a device with younger family members in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, we strongly recommend taking the following steps to prevent underage access to the tb44 platform:

• Never share your tb44 login credentials with anyone, including family members.
• Always log out of your tb44 account when you finish a session, especially on shared or family devices.
• Use device-level parental controls or child-safe browser modes on shared computers, tablets, and smartphones.
• Keep your device password or PIN private so that children cannot access your account directly.

3. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling is moving beyond healthy entertainment and becoming a harmful habit. Honest self-reflection is the first step toward regaining control.

If you recognise three or more of these signs in your own behaviour, we strongly encourage you to use tb44's self-exclusion or time-out tools and to reach out to a professional support organisation. You are not alone — problem gambling affects people from all walks of life across Bangladesh and around the world, and effective help is available.

4. Player Protection Tools

tb44 provides a comprehensive suite of account management tools that put you in control of your gambling activity. All tools are available directly within your account settings and take effect immediately or within a short, clearly stated processing window. No tool requires you to justify your decision to our team — your choice to set limits or take a break is always respected without question.

5. Self-Exclusion

Self-exclusion is tb44's most comprehensive player protection tool. It is designed for players who feel that they need a significant enforced break from gambling or who want to permanently close their account. Self-exclusion is not a light switch — it is a firm commitment that tb44 takes very seriously.

5.1 Available Self-Exclusion Periods

• 6 months — a structured medium-term break.
• 1 year — a longer cooling period recommended for those who have identified a pattern of harmful gambling.
• 2 years — an extended break giving substantial time for behavioural change and professional support.
• Permanent — an indefinite account closure with no option to reopen. This option is recommended for players who have concluded that gambling is not compatible with their wellbeing.

5.2 What Happens During Self-Exclusion

• Your tb44 account is immediately locked and you cannot log in, place bets, or make deposits.
• Any pending bets placed before self-exclusion are settled according to normal rules; winnings are returned to your account balance.
• Your remaining account balance can be withdrawn; contact support to initiate the withdrawal.
• All marketing communications — emails, SMS, WhatsApp messages — are suspended immediately.
• tb44 will take all reasonable steps to identify and close any duplicate accounts you may attempt to open during the exclusion period.

5.3 How to Request Self-Exclusion

To initiate self-exclusion, contact the tb44 support team via any of the following channels. State clearly that you are requesting self-exclusion and specify your preferred duration:

• Live Chat: Available 24/7 on the tb44 platform — the fastest method.
• Email: [email protected] — use the subject line "Self-Exclusion Request".
• WhatsApp: +880 1700 000000

Self-exclusion requests are processed within one hour during normal operating hours. If a request is received outside of peak hours it will be processed at the earliest opportunity and no later than 24 hours from submission.

6. Deposit & Spending Limits

Managing the amount of money you deposit into your tb44 account is one of the most effective ways to keep gambling affordable and enjoyable. tb44 offers flexible, player-controlled deposit and spending limits for all accounts, regardless of payment method — whether you use bKash, Nagad, Rocket, Upay, Visa, Mastercard, or any of the major Bangladeshi banks.

6.1 How Deposit Limits Work

Deposit limits restrict the total amount of funds you can add to your tb44 account within a defined time window:

• Daily limit: The maximum you can deposit within any rolling 24-hour period.
• Weekly limit: The maximum you can deposit within any rolling seven-day period.
• Monthly limit: The maximum you can deposit within any rolling 30-day period.

Multiple limit types can be active simultaneously. For example, you may set both a ৳2,000 daily limit and a ৳10,000 monthly limit. tb44's system will enforce whichever limit is reached first.

6.2 Changing Your Limits

You can adjust your deposit limits at any time through your account settings:

• Reducing a limit takes effect immediately. If you reduce your daily limit from ৳5,000 to ৳1,000, the lower amount applies to all deposits from that moment forward.
• Increasing a limit is subject to a mandatory 24-hour cooling period before the higher limit becomes active. This cooling period is a safeguard that gives you time to reconsider an impulsive decision to increase your spending capacity.

7. Time-Out & Cooling-Off

A time-out is a short-term account suspension designed for players who want to take a deliberate break from gambling without committing to a full self-exclusion period. Time-outs are suitable if you feel you have been spending more time or money on gambling than you intended, or if you simply want to step back and reassess your habits.

7.1 Time-Out Duration Options

• 24 hours — a brief pause to reset after a losing session or stressful day.
• 72 hours (3 days) — a short weekend-style break.
• 7 days — a full week away from gambling activity.
• 30 days — a monthly cooling-off period.
• 6 weeks — the maximum duration available under the time-out tool; players needing a longer break should consider formal self-exclusion.

7.2 What a Time-Out Covers

During any active time-out period on your tb44 account:

• You cannot log in to your account.
• You cannot place any bets on sports (including cricket BPL, T20 matches, football) or casino games.
• You cannot make any deposits.
• tb44 will suspend all promotional and bonus communications for the duration of the time-out.
• Your account balance, transaction history, and game history are preserved and will be accessible once the time-out expires.

7.3 Reality Check Reminders

For players who prefer to remain active but want gentle nudges to stay aware of their session duration, tb44 offers reality check alerts. These appear as on-screen notifications at intervals you choose — every 30 minutes, every 60 minutes, or every 90 minutes. Each notification displays your session start time, total session duration, and a prompt asking whether you wish to continue. Reality checks are a lightweight but effective tool for maintaining awareness during extended gaming sessions.

8. Getting Help & Support

If you believe that gambling is negatively affecting your life — or the life of someone you care about — please know that support is available and that reaching out is a sign of strength, not weakness. tb44's team is trained to handle these conversations with compassion and discretion.

8.1 Contact tb44 Support

Our responsible gaming support team is available 24 hours a day, seven days a week, including Eid holidays and public holidays throughout Bangladesh:

• Live Chat: Start a chat session directly on the tb44 platform — responses within minutes.
• Email: [email protected] — mark your message "Responsible Gaming" for priority routing.
• WhatsApp: +880 1700 000000 — available in Bangladesh Standard Time (BST, UTC+6) and beyond.

When you contact us about a gambling concern, our trained support agents can help you activate deposit limits, initiate a time-out, or begin the self-exclusion process — all within the same conversation.

8.2 Professional Gambling Support

tb44 strongly encourages any player who is experiencing gambling-related harm to seek professional guidance. Trained counsellors can provide confidential advice, cognitive behavioural therapy referrals, and practical financial guidance. If you are based in Bangladesh and need support, please speak to a trusted medical professional, a licensed mental health counsellor, or a social welfare organisation in your city — whether that is Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in the country.

tb44 does not list specific third-party helpline numbers as service availability can change, but your local hospital, community health centre, or city corporation office in Bangladesh can direct you to qualified counselling services in your area.

8.3 Supporting a Loved One

If you are worried about a friend or family member's gambling habits, the most important thing you can do is open a calm, non-judgmental conversation. Avoid ultimatums and focus on expressing concern for their wellbeing. Encourage them to speak to a professional and to use the self-exclusion tools available on tb44. You may also contact tb44 support on their behalf to seek guidance on what steps can be taken to assist them.