tb44 Privacy Policy

1. Information We Collect

When you interact with tb44 — whether by visiting the site, registering an account, making a deposit, placing a bet, or contacting our support team — we may collect personal data about you. The categories of data we collect and the circumstances in which we collect them are described below.

1.1 Information You Provide Directly

When you register a tb44 account or update your profile, we collect the following information:

• Identity data: Full name, date of birth, gender, and nationality.
• Contact data: Email address, mobile phone number, and residential address (including division, district, and postcode within Bangladesh).
• Account credentials: Your chosen username and a hashed version of your password. We never store your password in plain text.
• Identity verification documents: Copies of your National ID card, passport, or other government-issued documents submitted during our KYC (Know Your Customer) process.
• Payment information: The name and account number associated with your bKash, Nagad, Rocket, Upay, or bank account registered for deposits and withdrawals. tb44 does not store full card numbers; card payment processing is handled by PCI-DSS-compliant payment processors.
• Communications data: Messages you send to tb44 via live chat, email ([email protected]), or WhatsApp for support and dispute resolution purposes.

1.2 Information We Collect Automatically

When you visit or use the tb44 platform, our systems automatically collect certain technical and behavioural data:

• Device and technical data: IP address, browser type and version, operating system, device type (mobile/desktop), screen resolution, and time zone setting.
• Usage data: Pages visited, games played, bets placed, session duration, click patterns, and features used on the tb44 platform.
• Transaction data: Records of all deposits, withdrawals, bets, game results, and bonus claims associated with your account.
• Log data: Server access logs including timestamps, request URLs, and error logs for security monitoring and platform stability purposes.

1.3 Information From Third Parties

In certain circumstances tb44 may receive information about you from trusted third-party sources, including:

• Identity verification service providers who assist with our KYC obligations.
• Payment processors (bKash, Nagad, Rocket, bank gateways) who confirm transaction status and account name matching.
• Fraud prevention and anti-money-laundering (AML) screening services.
• Analytics providers who supply aggregated, anonymised audience data to help us improve the platform.

2. How We Use Your Data

tb44 processes your personal data for specific, legitimate purposes only. The table below summarises the primary purposes for which we use your data and the legal basis for each processing activity.

2.1 Marketing Communications

tb44 will only send you promotional emails, SMS messages, or WhatsApp notifications about offers and bonuses if you have explicitly opted in to receive marketing communications during registration or via your account settings. You may withdraw your marketing consent at any time by updating your communication preferences in your account settings or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

2.2 Automated Decision-Making

tb44 uses automated systems to monitor for suspicious betting patterns, potential fraud, and responsible gaming indicators. These systems may automatically place temporary restrictions on an account pending human review. Where an automated decision has a significant effect on your account, you have the right to request a manual review by a tb44 team member. Contact [email protected] to make such a request.

3. Data Sharing & Third Parties

tb44 does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle your data with the same level of protection that tb44 applies.

3.1 Service Providers

tb44 works with carefully selected third-party service providers to operate the platform. These providers act as data processors on our behalf and may access personal data only to the extent necessary to perform their contracted services:

• Payment processors: bKash, Nagad, Rocket, Upay, and bank gateway partners who process your deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC services that assist in verifying the identity documents you submit.
• Cloud hosting and infrastructure: Server and cloud providers that host the tb44 platform and database infrastructure.
• Analytics providers: Anonymised, aggregated analytics tools used to understand platform usage patterns and improve the user experience.
• Customer support tooling: Live chat and helpdesk software used to manage and respond to player support requests.
• Game providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate their own game engines which may receive certain session-level technical identifiers. These providers are bound by their own data protection obligations and do not receive your full personal profile.

3.2 Legal and Regulatory Disclosures

tb44 may disclose your personal data to law enforcement authorities, regulatory bodies, or other competent government agencies where we are legally required to do so. Such disclosures may occur in connection with fraud investigations, anti-money-laundering obligations, court orders, or other legal processes. tb44 will, where legally permitted to do so, notify you of any such disclosure.

3.3 Business Transfers

In the event that tb44 or any part of its business is acquired, merged, or transferred to another entity, your personal data may be transferred as part of that transaction. In such circumstances, tb44 will take all reasonable steps to ensure that your data continues to be protected under terms consistent with this Privacy Policy and will notify registered users of any material change in data controller.

4. Cookies & Tracking Technologies

tb44 uses cookies and similar browser-based storage technologies to make the platform function correctly, remember your preferences, and help us understand how players use the site. This section explains the types of cookies we use and your options for managing them.

4.1 What Are Cookies?

Cookies are small text files that a website places on your device when you visit. They allow the site to remember information about your visit — for example, your preferred language, session authentication token, or game display settings — so you do not have to re-enter the same information on every page load. Cookies cannot execute code and cannot access other data stored on your device.

4.2 Types of Cookies Used by tb44

4.3 Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete cookies after each browsing session. Please note that disabling strictly necessary cookies will impair the functionality of the tb44 platform — you may be unable to log in or maintain a session if these cookies are blocked.

Instructions for managing cookies in popular browsers are available via the browser's own help documentation. tb44 does not currently respond to Do Not Track (DNT) browser signals, as there is no industry-wide standard for interpreting these signals.

5. Data Security & Retention

5.1 Security Measures

tb44 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• TLS/SSL encryption on all data in transit between your device and tb44's servers.
• Encryption at rest for sensitive fields including passwords (bcrypt hashing), payment account references, and identity document copies.
• Role-based access controls ensuring that only authorised tb44 personnel with a legitimate operational need can access personal data, and only to the minimum extent required.
• Regular penetration testing and vulnerability scanning of the tb44 platform infrastructure.
• Audit logging of all access to personal data records, with logs retained for security review purposes.
• Two-factor authentication required for all tb44 administrative accounts with access to player data.

While tb44 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You play an important role in keeping your account secure by using a strong, unique password and enabling OTP authentication on your tb44 account.

5.2 Data Retention

tb44 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

• Account data and transaction records: Retained for a minimum of five years following account closure, in compliance with anti-money-laundering record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five years following the end of the customer relationship.
• Support communications: Retained for three years from the date of the communication.
• Analytics and log data: Retained in anonymised or aggregated form for up to 24 months.
• Marketing consent records: Retained until consent is withdrawn and for one additional year as proof of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an individual player.

5.3 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, tb44 will notify affected users without undue delay and take all necessary remedial steps to contain the breach, assess its impact, and prevent recurrence. Notifications will be sent to the email address registered on your tb44 account.

6. Your Privacy Rights

As a tb44 player, you have a number of rights with respect to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact tb44 support via live chat or by writing to [email protected] with the subject line "Privacy Rights Request". We will respond within 14 calendar days.

• Right of Access: You have the right to request a copy of the personal data tb44 holds about you, along with information about how it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details directly within your tb44 account settings.
• Right to Erasure ("Right to be Forgotten"): You may request that tb44 delete your personal data. We will fulfil erasure requests where there is no overriding legal obligation that requires us to retain the data (for example, AML record-keeping requirements). Where we are unable to delete data in full, we will explain the specific legal basis for retention.
• Right to Restrict Processing: In certain circumstances you may request that tb44 restrict the processing of your data — for example, while the accuracy of the data is being verified, or while an objection is being considered.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where tb44 relies on legitimate interests as the legal basis. We will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent (for example, marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Children & Minors

The tb44 platform is strictly intended for adults aged 18 and above. tb44 does not knowingly collect personal data from individuals under the age of 18. Our registration process includes an age declaration requirement, and we conduct age verification checks as part of our KYC process.

If tb44 discovers or is informed that personal data has been collected from a person under the age of 18, we will immediately close the associated account, delete the personal data in question, and reverse any financial transactions associated with that account. Any winnings accrued by an underage account will be forfeited.

If you believe that a minor has registered an account on tb44, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay. We take the protection of minors extremely seriously and appreciate community assistance in maintaining a safe, adults-only platform.

8. Policy Updates & Contact

8.1 Changes to This Privacy Policy

tb44 may update this Privacy Policy from time to time to reflect changes in our data practices, changes to the services we offer, or changes in applicable law. When we make material changes to this policy, we will notify registered players via email to their registered address and display a prominent notice on the tb44 platform for a period of at least 14 days prior to the changes taking effect.

The "Last Updated" date at the top of this page will always reflect when the most recent revision was made. We encourage you to review this Privacy Policy periodically. Continued use of the tb44 platform after the effective date of any revision constitutes your acceptance of the updated policy.

8.2 How to Contact tb44 About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to tb44's data practices, please contact our support team using one of the following methods:

• Live Chat: Available 24/7 directly on the tb44 platform — the fastest way to reach us.
• Email: [email protected] — use the subject line "Privacy Enquiry" for quickest routing.
• WhatsApp: +880 1700 000000 (Bangladesh Standard Time, UTC+6)

tb44 aims to acknowledge all privacy enquiries within two business days and to provide a full response within 14 calendar days of receipt. For complex requests this period may be extended, in which case we will notify you of the expected timeline.